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We care about our customers,
we like to make it as easy as possible for you.

• Genuine 1 day rate shown. 
  Way too many companies advertise cars for $xx/day, but often will only give that rate upon certain conditions, such as minimum 3 (or 7 or more) days hire, MUST take the extra insurance-excess reduction, only applies on certain days of the week, only applies to one car they have which is currently being repaired (because it's a piece of crap).
  We do have cars that are $30/day, even if you hire it for only 1 day, and even if you don't take the extra excess reduction options.
  However, not all of our cars are $30 for 1 day, some are better bigger cars.  And no, our $30 car is not the wreck parked out the back but as all our other cars 4 doors, air-con, properly serviced (by external mechanics) . . . and they do really exist.  Then again being the cheapest they are often out if not pre-booked.
  
• No Surcharges, No Compulsory Extras, No "Statutory Add-Ons"
  We have none of these, including (but no limited to)
  ... NO "peak season" or "outside Sunshine Coast" surcharges,
  ... NO surcharge for extra named drivers
  ... NO (completely bogus) "Registration or/and Recovery Fees"
  ... NO "Stamp Duty" (abolished in Queensland for Hire Contracts as of 1 January 2007)
  
• Fully optional insurance-excess reduction. 
  We do NOT demand that you take out "insurance excess reduction" (or "CDW" or  . . .)
  We do NOT (as some companies ILLEGALLY) demand that you must pay extra for "Insurance".
  
• 200km per day free allowance, No "Sunshine Coast Only" restrictions.
  We can not offer unlimited distance, but on the other hand the 200km's "per day" is an average, so for instance 7 days provides 1400 km's, one day you might go further, and the next couple of days go nowhere.
  Also remember we do not restrict the area of use, others will offer "unlimited km's within the Sunshine Coast" - sort of like a dog on a chain, can run forever in small circles - effectively pointless.
  And why would a hirer limit the area of use?  If it's not to make more money, it's because they don't trust their cars.
  
• All cars are 4/5 door, All cars have air-con.
  2 door cars, dangerous if you have more than 2 people, and less convenient when you want to throw a bag of shopping on the back seat rather then walk all the way around the car to the boot/other side.  They effectively cost the same as 4 door cars, why bother with a 2 door car (unless it's a real sports car of course).
  Air-Con, as useful in Winter as in Summer - in Summer and also in Winter the Sunshine Coast often has relatively high humidity, and nothing gets those windows de-fogged as effectively as a blast of air-con.  I.O.W., can be considered as much of a safety item as it is a comfort item.
  
• Independently Mechanically Serviced by Accredited Professionals.
  We do NOT do our own servicing and repairs, we use fully independent licenced mechanics.  It's not that we cant do these things, doing a service is easy (and cheap if done yoursef) - we purposely choose not to.
  Amazingly many more than half of the rental companies do "In-House Servicing," unfortunately less than 3% have a proper certified (or even partially qualified) mechanic doing this.
  Secondly way too often to be reasonable "In-House" mechanics (certified or not) will take short-cuts (to save time or money) that an independent mechanic wouldn't (unless they want their mechanical license to be taken away if caught.)
  "In-House" mechanics is a known danger in the Car Rental business.
  
  And a few more things to look out for:
   
• Providing credit card details [too soon].
Until you are ready to commit to a booking NEVER provide your credit card or personal details - even then not before confirming everything about the deal, including: who you are dealing with, total amount you will be required to pay, cancellation policy and what happens if the car is not there when you arrive.
If all you want is a quotation nothing more then your name should be required of your personal info.
Never pay a deposit of more then 10% or $100 (whichever is the lesser) and only when you confirm everything.
If you can use a pre-paid VISA/MasterCard debit card (ask at your bank) and only put the amount of money due on it as and when required.
• Extra surprise charges at pickup
Not much can be done if they spring this crap on you, best defense is keep a couple of telephone numbers of other companies on hand, if they refuse to budge stand right in front of them and phone around for a better deal.  (The big companies wont ever budge but the little guys often will cave in but who cares if they tried to fool you it's their own fault.)
• Web sites offering the "best deal" - "why search each company, we will search all of the companies to get you the best deal"
On the internet today anybody can set up a web page, request your personal information (if you give it to them it's theirs), and do what they like with it.  They pay Google to be top of the search list, but they are not the real rental companies, often there is often not even a registered office/address for these web-front "search for the best deal" sites.
These web sites promise to scour all of the car rental companies to get you the "best deal", but consider this: these companies are not the hire business and also do not oblige anyone to provide the car you "booked."  They take your money though regardless if the hire company "booked" provides a car or not, and almost always have a zero refund policy.
Sure some of these are genuine but they are still just leaches (and will add you to mailing lists).  More then a few are completely fake there only to steal personal and credit card information.
Make sure any company you deal with on the internet (email or web site) is the real company itself.

If you have any questions on these or any other (possible) terms please contact us at: info@trustycarrental.com.