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We care
about our customers,
we like
to make it as easy as possible for you.
A bit more explanation of the thins we provide, and the things we don't do even if the others do.)
-
Genuine 1 day rate shown.
Way too many companies advertise cars for $xx/day, but often will only
give that rate upon certain conditions, such as minimum 3 (or 7 or
more) days hire, MUST take the extra insurance-excess reduction, only
applies on certain days of the week, only applies to one car they have
which is currently being repaired (because it's a piece of crap).
We do have cars that are $30/day, even if you hire it for only 1 day,
and even if you don't take the extra excess reduction options.
However, not all of our cars are $30 for 1 day, some are better bigger
cars. And no, our $30 car is not the wreck parked out the back
but as all our other cars 4 doors, air-con, properly serviced (by
external mechanics) . . . and they do really exist. Then again being the cheapest they are often out if not pre-booked.
- No Surcharges, No Compulsory Extras, No "Statutory Add-Ons"
We have none of these, including (but no limited to)
... NO "peak season" or "outside Sunshine Coast" surcharges,
... NO surcharge for extra named drivers
... NO (completely bogus) "Registration or/and Recovery Fees"
... NO "Stamp Duty" (abolished in Queensland for Hire Contracts as of 1 January 2007)
-
Fully optional insurance-excess reduction.
We do NOT demand that you take out "insurance excess reduction" (or "CDW" or . . .)
We do NOT (as some companies ILLEGALLY) demand that you must pay extra for "Insurance".
-
200km per day free allowance, No "Sunshine Coast Only" restrictions.
We can not offer unlimited distance, but on the other hand the 200km's
"per day" is an average, so for instance 7 days provides 1400 km's, one
day you might go further, and the next couple of days go nowhere.
Also remember we do not restrict the area of use, others will offer
"unlimited km's within the Sunshine Coast" - sort of like a dog on a
chain, can run forever in small circles - effectively pointless.
And why would a hirer limit the area of use? If it's not to make more money, it's because they don't trust their cars.
-
All cars are 4/5 door, All cars have air-con.
2 door cars, dangerous if you have more than 2 people, and less
convenient when you want to throw a bag of shopping on the back seat
rather then walk all the way around the car to the boot/other side.
They effectively cost the same as 4 door cars, why bother with a
2 door car (unless it's a real sports car of course).
Air-Con, as useful in Winter as in Summer - in Summer and also in Winter
the Sunshine Coast often has relatively high humidity, and nothing
gets those windows de-fogged as effectively as a blast of air-con.
I.O.W., can be considered as much of a safety item as it is a
comfort item.
-
Independently Mechanically Serviced by Accredited Professionals.
We do NOT do our own servicing and repairs, we use fully independent
licenced mechanics. It's not that we cant do these things, doing
a service is easy (and cheap if done yoursef) - we purposely choose not
to.
Amazingly many more than half of the rental companies do "In-House
Servicing," unfortunately less than 3% have a proper certified (or even
partially qualified) mechanic doing this.
Secondly way too often to be reasonable "In-House" mechanics (certified
or not) will take short-cuts (to save time or money) that an
independent mechanic wouldn't (unless they want their mechanical
license to be taken away if caught.)
"In-House" mechanics is a known danger in the Car Rental business.
And
a few more things to look out for:
-
Providing
credit card details [too soon].
Until
you are ready to commit to a booking NEVER provide your credit card or
personal details - even then not before confirming everything about the
deal, including: who you are dealing with, total amount you will be required
to pay, cancellation policy and what happens if the car is not there when
you arrive.
If
all you want is a quotation nothing more then your name should be required of your personal info.
Never
pay a deposit of more then 10% or $100 (whichever is the lesser) and only
when you confirm everything.
If
you can use a pre-paid VISA/MasterCard debit card (ask at your bank) and
only put the amount of money due on it as and when required.
-
Extra
surprise charges at pickup
Not
much can be done if they spring this crap on you, best defense is keep
a couple of telephone numbers of other companies on hand, if they refuse
to budge stand right in front of them and phone around for a better deal.
(The big companies wont ever budge but the little guys often will cave
in but who cares if they tried to fool you it's their own fault.)
-
Web
sites offering the "best deal" - "why search each company, we will search
all of the companies to get you the best deal"
On
the internet today anybody can set up a web page, request your personal
information (if you give it to them it's theirs), and do what they like
with it. They pay Google to be top of the search list, but they are
not the real rental companies, often there is often not even a registered
office/address for these web-front "search for the best deal" sites.
These
web sites promise to scour all of the car rental companies to get you the
"best deal", but consider this: these companies are not the hire business
and also do not oblige anyone to provide the car you "booked." They take
your money though regardless if the hire company "booked" provides a car
or not, and almost always have a zero refund policy.
Sure some of these are genuine but they are still just leaches (and
will add you to mailing lists). More then a few are completely
fake there only to steal
personal and credit card information.
Make
sure any company you deal with on the internet (email or web site) is the
real company itself.
If
you have any questions on these or any other (possible) terms please contact
us at: info@trustycarrental.com.
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Home
Location
General Terms
email
us
Trusty Car Rental,
65 Bowman Rd, Caloundra, Queensland 4551, Australia
Phone: +61 7 5491
2444 (inside Aus: (07) 5491 2444)